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Building a strong culture

DG Roadshows—building a culture of open and authentic communications

The DG Roadshows continue to be a valuable opportunity for the Director-General to engage in person with TMR employees in their local area. During these Roadshows, the Director- General provides an overview of key strategic priorities and topical industry issues in his own unique and personable way, building on our culture of open and authentic leadership. 

This year, topics presented by the Director-General included:

  • updates on the Cooperative and Automated Vehicles Initiative
  • the roadmap for our Mobility as a Service work
  • the rollout of the Digital Licence App pilot
  • the important focus on accessibility at TMR 
  • recovery work after the bushfires and North Queensland monsoon
  • the Queensland Transport Strategy
  • ten years of TMR. 

Feedback from attendees continues to be positive, with the majority agreeing that the roadshows are informative and beneficial to them. They have noted they are an effective way to create a better understanding of the issues impacting TMR, and many have commented that they appreciate the chance to hear updates directly from the department’s most senior leader. 

DG, Neil Scales, speaking at a roadshow to staff in Cairns

One of the DG Roadshows held in Cairns.

Values and Culture Network

The Values and Culture Network has been operating in TMR since 2014 and continues to build a OneTMR culture and promote Queensland public sector values across the department

Currently there are over 30 permanent members of this volunteer network representing 13 branches, including representatives from regional locations around the state.

During the year, members focused on:

  • building relationships in regional and remote areas through local culture initiatives such as charity fundraising, team health checks, mini-Olympics and health and wellbeing walks
  • sharing the stories of TMR people and championing engagement with the OneTMR 10 Year celebrations
  • partnering with senior leaders to share organisational values with new TMR staff at Big Event inductions, both in Brisbane and in the regions
  • championing values and culture across key departmental initiatives, such as the Customer Service Ways We Work program, People 4 People Week, My Health for Life Program and the TMR CUBIE Awards
  • supporting disaster recovery efforts in regional Queensland, including fundraising for fire victims and participation in community recovery
  • engaging with building an inclusive culture by engaging with and supporting the ATN and IEN. 

Celebrating 10 years of TMR

On 26 March 2019, TMR recognised ten years since the machinery of government merged two departments, Queensland Transport and Main Roads.

To mark the occasion, in March 2019, a small exhibition of achievements of the decade reflecting on key projects and initiatives demonstrating TMR working together—as OneTMR. 

There were over 250 views of the event livestream and over 200 views of the event recording.

During the exhibition event, the Director-General hosted a walkthrough of the artefacts, which was livestreamed to staff across the state. A local indigenous dance troupe performed an impactful Welcome to Country, as well as engaging the audience in storytelling and dance to recognise and celebrate the cultural significance on the local lands. 

Our success is due to our people.
Director-General Neil Scales reflecting on his time with TMR.
TMR staff participating in the walkthrough of the artefacts from the last decade.

TMR staff participating in the walkthrough of the artefacts from the last decade.

Working for Queensland survey

The Working for Queensland Survey (WfQ), formerly the Working for Queensland Employee Opinion Survey, is an annual survey which measures Queensland Public Sector employee perceptions of their work, manager, team and organisation. The WfQ survey allows the department to focus on enhancing employee engagement and building a constructive culture. The analysis of the department’s results informs strategy development and resource investment. 

The 2018 WfQ survey results revealed that TMR employees reported the most positive changes in: opportunities to use flexible work options; ability to improve through learning and development opportunities; and managers bringing the best out of their employees.

Areas of focus for the department in 2018 and 2019 include workload and health, organisational fairness, anti- discrimination and red-tape reduction. The department developed Plans for action 2018–19 to address key employee engagement focus areas. Actions are undertaken at organisation, division and branch level across TMR.

Some highlights include:

  • delivery of recruitment and selection training programs focusing on conflict of interest obligations and unconscious bias
  • rolling out ‘Responding to Mental Ill Health in the Workplace’ training
  • investing in developing a learning culture through job shadowing programs, local leadership programs and cross skilling. 

Public sector values

The department’s ambition is to be a high performing, impartial and capable workforce that puts the people of Queensland first.
TMR is committed to a way of working where:

  • leaders and employees make decisions based on the below public sector values
  • leaders demonstrate these values as role models for employees
  • we prioritise quality, inclusion, diversity, creativity and collaboration every day. 

Customers First

  • Know your customers
  • Deliver what matters
  • Make decisions with empathy

Unleash Potential

  • Expect greatness
  • Lead and set clear expectations
  • Seek, provide and act on feedback

Be Courageous

  • Own your actions, successes and mistakes
  • Take calculated risks
  • Act with transparency

Ideas into Action

  • Challenge the norm and suggest solutions
  • Encourage and embrace new ideas
  • Work across boundaries

Empower People

  • Lead, empower and trust
  • Play to everyone’s strengths
  • Develop yourself and those around you

CUBIE Awards 2018

TMR’s annual CUBIE Awards were held for the fifth year in December 2018. CUBIE awards are aligned to the Queensland Public Sector values and candidates are nominated by their peers based on commitment to the values. Winners are awarded for the categories: Customers first, Unleash potential, Be courageous, Ideas into action, Empower people, One TMR—Individual, OneTMR—Team and DG’s All-rounder. The department received 1851 submissions, with nominations shortlisted by our 17 branches before progressing to the Values and Culture network panel and then the final judging panel convened by the Director-General. The following outlines winners and commendations for 2018.

Customers first 

CUBIE Customer First Winner Daniel Pinkney (IMD – Program Delivery and Operations)

Winner: Daniel Pinkney (IMD – Program Delivery and Operations)

Winner Statement: Daniel assumed the role of project manager of the Mackay Ring Road project (MRR) in mid–2017.

TMR resumed land for the project and this affected many landowners. Relationships with some stakeholders were not positive which were unpleasant interactions.

Daniel met with property owners, listened to their concerns and identified a way forward. Daniel shows empathy with stakeholders and takes steps to ensure that they are not left worse off by the impacts of the project.

Highly Commended: Catherine Reid (TransLink – Passenger Transport Services) and Roz Gordon (CSSR – Transport Regulation Branch)

Unleash potential

Winner: Gaye Taylor** (CSSR – Customer Services Branch) 

Winner Statement: Gaye was coordinator of the RSO project for 12 months and was responsible for the transition of 11 former DJAG sites to TMR. This project involved travelling and working at remote locations, usually without much support. Gaye completed an array of tasks and her contribution to the success of the RSO project cannot be understated.

Without her perseverance, patience, problem-solving skills and sheer will, these sites, would not be delivering the government services they do today. She is thoroughly deserving of recognition for her outstanding efforts.

Highly Commended: Ross Mensforth (PPI – Transport Policy Branch), Damian Meland (CSSR – Transport Regulation Branch) and Kate Carlson (TransLink – Passenger Transport Integration)

Be courageous

Winner: Toni Miller** (IMD – Program Delivery and Operations) 

Winner Statement: Toni Miller recently found conflicting information in Engineering and Technology’s Native Title Unit’s Work Instruction 10 and the Native Title Accelerate Training. Toni identified activities that were frequently outside the road corridor and required Native Title assessment.

By identifying and escalating this issue, Toni has placed the District is in a position where it can proactively identify activities and carry out Native Title Assessment.

Highly Commended: Jarrod Mason (CSSR – Customer Services Branch) and Jodie Weller (TransLink – Passenger Transport Services)

Ideas into action

Cubie Winner Be Courageous Jason Soo (TransLink – Passenger Transport Integration)

Winner: Jason Soo (TransLink – Passenger Transport Integration)

Winner Statement: Jason continuously tries to identify opportunities for process improvement as well as the development and the implementation of the most effective workflows for contract payments. His willingness to take on any task while continually performing the strenuous business as usual work is very motivating and we all gain so much from his enthusiasm and reliability.

Jason has proven time and again that with his solid technical skills and a strong focus on process improvements, he is a valuable asset for any team.

Winner: Jason Wilson** (IMD – RoadTek)

Winner Statement: Jason is a highly experienced, hard- working Senior Project manager in Structures and his services are invaluable in delivering complex bridge rehabilitation projects, especially timber bridge works.

Highly Commended: Warwick Williams (Transport Network Security and Resilience) and Steven McKeering (CSSR – Customer Services Branch) 


Empower people

Cubie Winner Empower people Ross Tyllyer (PPI – Transport Strategy and Planning)

Winner: Ross Tyllyer (PPI – Transport Strategy and Planning)

Winner Statement: Ross’ commitment and genuine interest in empowering others, especially new starters, was on display from the very beginning. Ross recognises the challenges of being new into a team, and actively sought to involve and support me from day one, and to openly encourage others in the broader team to do the same. He creates a supportive environment and encourages staff to consider all aspects of work and provides genuine opportunities for learning.

Highly Commended: Shaun Danger (IMD – RoadTek) and Anjuna Singh (TransLink – Passenger Transport Services)

OneTMR - Team

CUBIE OneTMR team winner Customer Relations Team (TransLink – Passenger Transport Services)

Winner: Customer Relations Team (TransLink – Passenger Transport Services)

Elsie Paetai, Theo Dunford, Sarah Osborne, Alana Sparkes, Chris Cavanagh, Issam Errahmaoui, Mirko Graovac, Chris Doyle, Honey Ayres, Lucy Minto-Day, Melyssa Taylor

Winner Statement: Customer Relations Team deliver outcomes to the customer every day in an environment of increasing volumes of feedback and customer expectation.

They constantly look for process and system improvements to further embed a customer first focus.

This team goes unnoticed until things go wrong and they are called on to fix the issue. This team should be recognised for the great work they do all year round.

Highly Commended: Digital Capability (Corporate – Information Technology Branch)

Michael Ashworth, Eric Romer, Erin Van Der Veer, Kelly Pedler, Leonie Challacombe, Mareea Unsworth, Michael Dao Vu, Michael Ashworth, Nadia Williams, Naomi Van Zyl, Abhirav Bansal, David Ainscough, Gary Pittorino, Grace Rush, Isaac Parker, Jason Steel, Anastasia Armstrong

Highly Commended: The Accelerate Team (Corporate – Human Resources Branch)

Nevin Butcher, Stephen Delbridge, Nathan Schumacher, Nathan Crowe

OneTMR - Individual

CUBIE OneTMR individual winner Paul Cummins (IMD – Program Delivery and Operations)

Winner: Paul Cummins (IMD – Program Delivery and Operations)

Winner Statement: Paul Cummins has been instrumental in co-ordinating delivery of maintenance rehabilitation works on the Veloway 1 and Centenary Cycleway.

As part of his involvement in projects he has actively visited work sites coordinating development of concept options, designs and costings, including delivery of works by RoadTek.

He even erected temporary overnight diversion signs when the Veloway was closed during night works. Paul demonstrates how different areas of TMR working together can deliver positive outcomes for Queensland.

Highly Commended: Rodney Dias (Corporate – Information Technology Branch) and Peta Peterson (CSSR – Land Transport Safety) 

DG’s All rounder

CUBIE winner for DG's All Rounder Peter Brown (IMD – Office of Deputy Director-General)

Winner: Peter Brown (IMD – Office of Deputy Director-General)

Winner Statement: Peter has kept the show running during a period of change within the Office of the DDG (IMD), Peter kept his sense of humour throughout this time, often under trying circumstances.


**Winner absent for photograph.