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Accessible to everyone


Being customer-focused is a key priority for TMR. The department aims to improve customer satisfaction and experiences by utilising human-centred design principles, emerging technologies, and upholding our best practice customer service standards.


  • Obtained re-certification of the department’s customer service standards.
  • Trialling an online version of the buoy mooring management system.
  • Undertook Cooperative Intelligent Transport Systems technology demonstrations at the Mount Cotton Driver Training Facility.
  • Collaborated with AECOM to run a competition-style hackathon to create solutions to challenges posed by TMR.
  • Completed a flood study for the Bruce Highway (Brisbane to Cairns).
  • Funded a drug test instrument for use by the Queensland Water Police to assist with on-water drug testing and enforcement.
  • Delivered the 21st Engineering Technology Forum with over 400 attendees from the department and industry.
  • Announced the $335.7 million New Generation Rollingstock accessibility upgrade program.
  • Trialling a new feature on the QLDTraffic app to allow customers to report cassowaries near the road.
  • TMR’s Cassowary Recovery Team implemented innovative solutions to reduce cassowary road strikes.
  • TMR’s Facebook followers increased by 9.3 per cent.
  • Reduced the registration fee for historic motorcycles, dropping from $98.25 to $34.20.
  • The number of reported marine incidents was the lowest in four years.
  • Announced War on Wrecks—a four-year, $20 million fund established to remove derelict vessels from Queensland waterways.
  • Released the Disability Action Plan 2018–2022.
  • Developing a Transport Net Zero Emissions Roadmap for emissions reduction across the department.
  • Celebrated 35 years since the School Crossing Supervisor Scheme was introduced to Queensland.
  • Introduced new laws for ‘rideables’ to be legally used in public spaces across Queensland.
  • Awarded over $700,000 to 42 successful community organisations as part of the Community Road Safety Grants Scheme.
  • TMR hosted the official 2018 National Road Safety Week.

Strategic priority linkages

Creating a single integrated transport network which is accessible to everyone tasks TMR with great responsibility. When we visualise our customers, we indeed identify the wider Queensland community as using, relying on and benefiting from our network.

The following were the key priorities for how we made our Integrated Transport Network accessible to everyone in 2018-19:

Transport and Main Roads strategic priorities

  • Building prosperity
  • Liveable regions and active cities
  • Customer focus
  • Innovation

Read more about the TMR strategic priorities

Queensland Government priorities

  • Be a responsive government
  • Create jobs in a strong economy
  • Keep Queenslanders healthy
  • Protect the Great Barrier Reef
  • Keep communities safe

Read more about the Advancing Queensland priorities